Frequently Asked Questions
We are bonded and insured, and background checks are run against each person in each team we work with. This is one of the major benefits associated with using our business over an individual who may claim to take these precautions but does not.
Our Move In/Out cleaning is designed to prepare an apartment or house for a new tenant; there’s typically more room to be vacuumed, more baseboards to be detail cleaned, more cabinet and drawer space to be cleaned, light fixtures, etc. We include inside the fridge and inside of the oven cleanings as well.
No, you can leave a key for us to get in and we’ll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at a front-desk, or somewhere else out of sight. If you book online just remember to tell us where the key will be in the instructions, otherwise just give us a call.
We bring all of the necessary supplies, including a vacuum and paper towels. If you have a preferred product to use (e.g. for wood floors) just let us know.
Most customers give us a key to their property or a code allowing access, but other methods of entry can be arranged, on the day of service, if necessary. All keys are marked for identification with a code rather than an address or customer name. Security is a major concern for us. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For these safety reasons, please do not ask our cleaning professionals to allow access for workmen during the time we are in your space.
Since we do not bill our clients, we appreciate full payment on the day of the cleaning service. We accept payment by cash or check placed in a sealed envelope with your name and address to be left on the kitchen counter. A fee will be charged for any returned checks, in addition to any other fees charged by the banks. Other payment options may be available, please contact us.
We understand schedules change. We ask that you contact us no later than noon the day before your scheduled cleaning to cancel or reschedule. Cancellations later than noon the day before are subject to a cancellation fee. The same fee will be charged if we cannot gain access to your home if you have chosen not to leave the company your key. For Monday cleanings, please call our office by noon of the preceding Friday. Also, if you request a reschedule we may not be able to accommodate your request with the same cleaning team you are accustomed to.